Your Satisfaction Is Always Our Goal
Q: How can I return or exchange a damaged product ?
A: You can contact us vai the “Contact Us” page, send us a message via WhatsApp, or email us. Our team will respond and assist you as quickly as possible.
Please note: The returned or exchanged product must be in its original condition and unused.
Q: Is the return or exchange process free ?
A:
If the issue is due to an error from Al-Tarbal, the return or exchange is completely free.
If there is no error and the request is due to the customer’s preference, the customer is responsible for return and shipping costs.
Return Fees:
Products under 15 kg: SAR 60
Heavy products over 15 kg: SAR 100 to SAR 300, depending on weight and delivery location
Q: What is the allowed time for returns or exchanges ?
A: You may request a return or exchange within 3 days of receiving the product.
Q: How long does the return or exchange process take ?
A: At Al-Tarbal.com, we always strive for your satisfaction. The process typically takes 3 to 10 business days.
Q: How will I receive my refund ?
A: Refunds are processed after we receive the returned product and verify its condition. The amount will then be transferred to your account.
Q: How long does it take to receive my refund ?
A: Refunds are issued within 1 to 7 business days.
Q: How does the exchange process work ?
A: If you choose to exchange a product, you only need to pay the price difference between the original and the replacement item.
Our mission is your complete satisfaction.